Terms of service

The service

Trimmy is a booking platform for businesses that work by appointment. Each business is a separate tenant with its own team, services, schedule and clients. Features may change as we improve the product.

Your business and your clients

Trimmy is a tool you use to run your business. It is not a party to the relationship between you and your clients, and we do not ourselves provide the services you offer your clients.

You alone are responsible for:

• The services you offer, their descriptions, durations and prices.
• The appointments you accept, reschedule, cancel, miss or do not fulfil, and any resulting complaint, dispute or claim from a client.
• Your staff, opening hours, premises, equipment and the quality and safety of the work you deliver.
• Your own no-show, cancellation and refund policies towards your clients, and any money that changes hands between you and them. We bill only your own subscription and do not process payments between you and your clients.
• The accuracy of everything you publish through Trimmy, including business details, prices and any content or images you upload.
• Complying with the laws, taxes, licensing, insurance and professional rules that apply to your business, and with data protection law as the controller of your clients' booking data (see the privacy policy).

Accounts

Business owners and staff have accounts with role-based access (Owner, Team Leader, Employee). You are responsible for keeping your credentials secure and for activity under your account. Passwords must meet our security policy.

The owner accepts these terms on behalf of the business. Staff you give access use Trimmy under these terms. You make sure they follow them, and you are responsible for what they do through your business.

Plans and the Pro trial

Trimmy offers a free plan (Free) and a paid plan (Pro). On Free, one staff member receives online bookings, and a business can receive at most 30 online bookings per calendar month. Bookings the business enters itself, and cancelled bookings, do not count towards this limit. Once the limit is reached, the booking page asks clients to contact the business directly until the next calendar month. The current features and limits of each plan are shown on our pricing page.

New businesses receive a 30-day trial of Pro, available once. No payment method is required for the trial and nothing is charged. When the trial ends, the business continues on Free automatically, unless you have chosen Pro. If you choose Pro during the trial, you keep the remaining trial days and billing starts when the trial ends. If less than about 49 hours of the trial remain, billing starts immediately.

Subscriptions & billing

Pro is billed monthly or yearly through our payment provider, Stripe, at the prices shown when you choose Pro. The price includes one staff member. Each additional active staff member is billed at €6 per month or €60 per year. All prices exclude VAT. Subscriptions renew automatically until cancelled.

If a payment fails, a grace period applies during which the service keeps working while you update your payment method. If the subscription lapses, the business continues on Free.

Payments between you and your clients

We bill only your own subscription. You handle payments for appointments in your business yourself. We are not a party to them.

You are responsible for your prices and what you charge, for your own refund, no-show and cancellation policies, for resolving disputes, chargebacks and complaints with your clients, and for your own invoicing, tax and consumer-law obligations.

VAT & business details

Businesses must provide accurate business details. A VAT number is not required to start. If you provide one, in your settings or when you choose Pro, it is validated against VIES. You are responsible for keeping these details up to date.

Acceptable use

You agree not to:

• Use the service unlawfully or to infringe others' rights.
• Attempt to disrupt, reverse-engineer or gain unauthorised access to the service.
• Upload content you do not have the right to use.

Cancellation

You can cancel Pro at any time from the Billing page. Your business then continues on Free. See our cancellation & refund policy for how cancellations and refunds are handled.

Changes to these terms

We may change these terms. We tell you about a material change at least 15 days before it takes effect, by email.

To keep using Trimmy after that, the owner accepts the new version. Until then you can still log out, download your personal data and have your account deleted. Your clients can keep booking your business online in the meantime.

Don't agree with a change? Then you can stop before it takes effect. Cancel Pro or have your account deleted. You don't get money back for a period you have already paid for.

A change the law requires of us, or one needed to deal with fraud or a security risk, can take effect sooner.

Availability: no uptime guarantee

The service is provided on an “as is” and “as available” basis. We work hard to keep Trimmy online and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time, and we offer no service level agreement.

Access may be interrupted, delayed or degraded by maintenance, updates, technical faults, or events outside our reasonable control, including failures at our hosting, network, email, payment or push-notification providers, and internet or power outages. We may change, suspend or discontinue features, and we may carry out urgent maintenance without prior notice.

Because of this, you should not rely on Trimmy as your only record of business-critical information. Keep your own record of anything you cannot afford to lose, and have a way to serve your clients if the service is temporarily unavailable.

Third-party services

Trimmy depends on third parties, including Stripe (subscription payments), our hosting and email providers, push-notification services, and the EU VIES system for VAT validation. We are not responsible for their availability, performance, acts or omissions, and their own terms may apply to your use of them.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, nor for lost or missed bookings, lost revenue, profits, savings, goodwill, business or opportunity; unfilled appointment slots or wasted staff time and costs; or damage to your reputation or to your relationships with your clients, however caused, and whether arising from downtime, delay, interruption, a defect, or a message, email or notification that is delayed or not delivered.

We are also not liable for anything arising out of the operation of your own business or your dealings with your clients, including disputes about appointments, services, prices, no-shows, cancellations or refunds.

If data is lost or corrupted through a fault on our side, we restore the most recent backup we have, at our own cost. Beyond that, we are not liable for loss or corruption of data.

Our total aggregate liability arising out of or relating to the service, in any twelve-month period, is limited to what you actually paid us in the twelve months before the event giving rise to the claim, with a minimum of €250.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for intentional misconduct or gross negligence on our part.

Contact

Questions about these terms? Contact our support team at support@trimmy.nl.