Cancellation & refund policy

Cancelling your subscription

You can cancel at any time from the Billing page in your dashboard. Cancellation stops future renewals; your subscription remains active until the end of the billing period you have already paid for.

After cancellation

When the paid period ends, most dashboard features pause. Billing and settings stay accessible so you can resubscribe at any time and pick up where you left off. Your data is retained while your account exists, subject to our privacy policy and retention rules.

The free trial

The 30-day free trial is free, but a payment method is registered at the start (the trial runs through Stripe). To avoid being charged, cancel before the trial ends; otherwise it converts to a paid subscription automatically and your payment method is charged.

Refunds

Because a 30-day free trial lets you evaluate the service before paying, subscription fees are generally non-refundable for periods already started. Where mandatory consumer or statutory rights apply, those rights are unaffected.

If you believe you were charged in error, contact us and we will investigate promptly.

Failed payments

If a renewal payment fails, a grace period applies so you can update your payment method without losing access. If payment is not resolved, the subscription lapses as described in our terms.

Contact

For cancellation or billing questions, contact our support team at support@trimmy.nl.