Last updated: October 31, 2026
This policy explains how to cancel your Trimmy Pro subscription, what happens afterwards, and how refunds are handled. It complements our terms of service.
Cancelling Pro
You can cancel Pro at any time from the Billing page in your dashboard. Cancellation stops future renewals; Pro remains active until the end of the billing period you have already paid for.
After cancellation
When the paid period ends, your business continues on Free automatically, within the limits of Free. Billing and settings stay accessible so you can choose Pro again at any time. Your data is retained while your account exists, subject to our privacy policy and retention rules. If you want to stop using Trimmy altogether, contact our support team to close your account.
The Pro trial
New businesses receive a 30-day trial of Pro, available once. No payment method is required and nothing is charged. When the trial ends, your business continues on Free automatically. You are only charged if you choose Pro.
Refunds
Because you can use Free and a 30-day Pro trial before paying, subscription fees are generally non-refundable for periods already started. Where mandatory consumer or statutory rights apply, those rights are unaffected.
If you believe you were charged in error, contact us and we will investigate promptly.
Failed payments
If a renewal payment fails, a grace period applies so you can update your payment method without losing access. If payment is not resolved, the subscription lapses and your business continues on Free, as described in our terms.
Contact
For cancellation or billing questions, contact our support team at support@trimmy.nl.